Shipping & Returns

 

Shipping Domestic

We ship via USPS. Free standard shipping is 3-5 days within the US depending on location. Most shipments go out the following day. Please contact us should you require a faster shipping option.

Returns

Returns will be accepted within 15 days for store credit or exchange only on all items. No cash or credit refunds are issued for any returns. Procedure: Items to be returned must be mailed back to Kuwatani within 15 working days of initial order. Item(s) must be returned in original packaging and in the condition sold (condition sold is new as defined by Kuwatani) and with a copy of customer's receipt. Item(s) must be in original, unused condition. Upon receiving and processing the returned item(s), Kuwatani will issue store credit to customer or send replacement item(s). Please be certain to return your purchase in original exterior box, well packed and insured for the full amount. If you are not completely satisfied with your purchase we will issue an exchange of equal value. Before returning items you must get approval via email. Please do not return packages without approval.

Shipping costs from Kuwatani will not be refunded or credited under any circumstances. All costs for return shipments are the responsibility of the customer, unless otherwise stated.

Please mail all returns to:

Kuwatani

po box 1642

ross, ca 94957

Contact

If you have any additional questions please email karen@kuwatani.com